Frequently Asked Questions
Get answers from one of the topics listing of most frequently asked questions
How to get GOBX
How many GOBX’s can I buy and use?
You can buy and use as many GOBX’s as you require, although you can only register up to 5 devices per mobile number on your GOBX account. If you have purchased more than 5 devices and wish to register them you can do this by using a different mobile number to the one used for the first 5 GOBX’s you registered.
Where to by GOBX?
GOBX is available in all the Hypermarkets and satellite shops across the KSA. For more information, please visit Get GOBX for a full list of licensed dealers and sales points.
Offers
What are the available offers on GOBX?
GOBX is a receiver that gives access to all Free-To-Air channels .. meaning the channels that anyone can receive without paying a subscription fee. Now, GOBX introduces the PREMIUM pack, which includes more than 50 HD channels .. from Movies, Documentary, Drama, Kids and Much, Much more … The offers: If you own a GOBX you can subscribe to PREMIUM Pack for SAR 225 for 6 Months or SAR 375 for 12 Months Or if you don’t have a GOBX, you can buy one and get 2 Months free subscription in the PREMIUM Pack
Register and Setup
I got an e-mail with my login details, what do I do?
Keep these details in a safe place. We are currently working on providing you the ability to manage your GOBX account via an online portal.
How do I connect my GOBX to the internet?
During the set-up wizard, you’ll need to connect your GOBX to your Internet service via your modem. You can do this either by using a wired Ethernet (recommended) connection or via a Wireless LAN (Wi-Fi). You can also switch between the connections in the SETUP, NETWORK SETTINGS menu option. Wired via Ethernet – recommended You can connect your GOBX device to your Internet modem using an Ethernet network cable (not included). Your GOBX device will need to be close to both your TV and the modem to let you connect using this method. Wireless LAN via Wi-Fi This lets you connect your GOBX device to your Internet modem without cables. This is useful if your GOBX and TV aren’t near your modem. You’ll need a Wi-Fi modem and your Wi-Fi security information to connect this way. Note: Wi-Fi connections can be affected by various factors in your home, such as other wireless devices, obstacles blocking the signal and the distance between the modem and the GOBX device. You need to consider these factors when setting up your GOBX.
Do I need to change my satellite to use GOBX?
The GOBX is configured to work on Arabsat (26.0° E). If your satellite is configured for Arabsat then no changes are required, however if you are using any other satellite then you need to switch to Arabsat (Please contact your technician for getting your satellite configured).
How do I configure my GOBX?
Configuring your GOBX is easy, it can be done in the following steps;

1. Connect your GOBX to your Arabsat Satellite Dish and HD TV, and power on both
2. Select “Start Now” to start the setup wizard
3. Choose your Language preference
4. Connect your GOBX via your Ethernet cable – click Next
5. If no Ethernet, select the Wireless LAN connection – click Next
6. Read and Agree to the T&C’s
7. Select the country (only applicable if not connected to the internet) – click Next
8. Click Next – on Channel Search (this will take a few minutes)
9. Click Next – once search is done
10. Click Next on Customer registration screen. If you haven’t already registered, call the support center to register your GOBX device.
11.Setup successfully completed – Click Exit
How do I register my GOBX?
To register your GOBX , call the GOBX support center on (+966) 92000 1231 You will need your GOBX serial number, which is located underneath the device (as shown in the picture below). The serial number consists of 14 digits. faq-serial-number When you register your GOBX you unlock a variety of entertainment that provides you with feature rich content to enhance your viewing experience.
Subscription
How can I subscribe using my credit card?
Logon to your account on https://myaccount.gobx.com using your username and password
Under Quick Links, click on “Subscribe Now”
If you are buying the package for the first time, click on “New Subscriptions” tab
Then select one or more GOBX devices on which you want to activate subscription
Select the plan that you want to buy and click on “Cart” icon, which is located just after the price of the plan
After clicking on cart, the amount will reflect in the cart, you may (check) the details and click on “Pay Now”
After clicking on Pay Now, please follow the screen instructions by giving your credit card details so your subscription would be activated.


* Terms and Conditions apply
Where can I check the invoice?
To check the invoices of your subscription, it can be done in the following steps:

1. Visit https://myaccount.gobx.com//Login
2. Login to your account by using your user name and password
3. You would be able to check invoice under section – Recent Orders.
4. Click on view invoice to check the details.
Ho do I check the validity of my subscription?
To check the validity of premium pack, it can be done in the following steps:

1. Visit https://myaccount.gobx.com//Login
2. Login to your account by using your user name and password
3. You will find this information on the login page itself under dashboard tab.
Can I freeze my subscription?
GOBX PREMIUM PACK is a prepaid plan for a minimum of 6 months period, freezing the subscription on a temporary basis is not available as the package ends in 6 months.
How do I access my online account?
To access your GOBOX online account, it can be done in the following steps:

1. Visit https://myaccount.gobx.com//Login
2. Sign in to your account or click register to sign up
3. Select dashboard to view your account details
What is my username and password to access my account on GOBX website?
The user name and password are sent by text message to the registered mobile number after completing the registration of the GOBOX device.

If you don’t remember your user name and password, you may call up our 24×7 call centre on (+966)920001231 or mail us on care@gobx.comgobx.com
What is My Account on GOBX website?
My Account provides you the access to manage your account for GOBX and provide you the ability to manage your GOBX account by adding new GOBX device, Check the validity of your subscription and get the copy of invoice.
What are the channels that I can watch in PREMIUM PACK?
PREMIUM Pack delivers the best home entertainment right to your living room. Discover our wide selection of channels by visiting our channel list http://gobx.com/en/packages/
What is GOBX PREMIUM PACK?
GOBX provides you with PREMIUM Pack that includes more than 50HD channels, a wide variety, ranging from Western Movies, Latest Drama, Documentaries, Kids and many more. All in glorious HD – such as MBC+Drama HD, Movies from the Fox Network, Discovery Science, Nat Geo Wild HD and many more.

For complete list please click http://gobx.com/en/packages/
Technical
I'm getting an error on my GOBX.
- E016-0, E017-0, E018-0, E004-4: Please call (+966) 92000 1231 to update your subscription.
- E037: Channel currently unavailable, please unplug the power and restart your GOBX.
- E048, E052: SIGNAL NOT FOUND: Please ensure that your GOBX is properly connected to your antenna & your antenna is configured for Arabsat. IN CASE OF HEAVY RAIN, WAIT TILL RAIN STOPS TO REGAIN SIGNAL. If problem continues please call GOBX support on (+966) 92000 1231.
User Manuals & Quick Setup Guide
- User Manual (English): download
- User Manual (Arabic): download
- User Manual (French): download
- Quick Setup Guide: download
How do I setup program reminders?
The GOBX allows you to set program reminders directly from the Guide. To set a program reminder follow the below steps:
Press the GUIDE button, and select a future timed/dated show by pressing the OK button on the remote. You will be presented with a pop up box where you can select SET REMINDER.
How do I set and use Favorites channels?
Press the home button. Select SETTINGS, CHANNEL SETTINGS and then FAVORITE CHANNELS. You will be presented with a list of channels on the left column, from this list you can select the channel/s you want to add as a favorite/s and press the PLUS button. Select the ADD TO FAV. option. Once you have added your favorite channels press the BACK button and select YES to save the setting.

If you want to remove a channel from the favorites list, press the FAV button remote when watching a channel and select the channel you want to remove and press the PLUS button. Select the REMOVE FROM FAV. option.
How do I use Parental Control?
The Parental Lock function is designed to help you control what channels and programs are watched in your home. However, it should never replace adult supervision, and we recommend you be involved in what programs your family chooses to watch.

To set a Parental Lock password press the home button . Select SETTINGS, CHANNEL SETTINGS and then EDIT CHANNEL LIST. You will be prompted to enter a password. The default password is 0000. Select the channels you want to apply the Parental Lock to and press the PLUS button and then select PARENTAL LOCK. To unlock a channel, follow the same steps and select UNLOCK at the last step.

To change your password from the default press the home button. Select SETTINGS, GENERAL SETTINGS, PARENTAL CONTROL, CHANGE PASSWORD.

Make sure you keep a secure record of the password you set, as you’ll need it to unlock access to channels.

If you have forgotten your password, please contact the support center to reset your password.
Do I need a high definition television set to watch HD content?
Yes, your television set will need to be connected via the HDMI cable to receive the content in HD format. If your television is not HDMI compatible you are able to use the RCA cables (not included) to connect your GOBX to your television to receive the content in Standard Definition (SD).
What is high definition?
High Definition (HD or HDTV) is a digital TV broadcasting format that provides a significantly higher resolution and image quality than that of standard analogue or other digital television formats.
Promotion
How can I participate in this promotion? Or What can I do to get a chance to win the car in this promotion?
If you are a GOBX user on or before 10th June 2019, you are eligible for the Promotion draw on 16th June 2019. You must be 18 years old on the day of the draw i.e. 16th June 2019 and must be a legal resident of Kingdom of Saudi Arabia.
What is the time validity of this GOBX promotion?
This GOBX promotion is valid for 60 days starting from 11th April to 10th June (both days inclusive) and draw will be conducted on 16th June 2019.
What are the prizes offered in this promotion / competition?
We have following prizes to be given away in the draw:
Two (02) Cars: JEEP GRAND CHEROKEES 3.6L Limited Edition
Three (03) Travel Vouchers worth up to SAR 15,000 for a trip to Abu Dhabi for a family of 4 to visit one of the many theme parks (Air Tickets, Stay and Park entry)
Ten (10) Apple devices (5 iPads and 5 iPhone XS Max)
Which trim/model of Grand Cherokee are you giving away?
Jeep Grand Cherokee Limited 2018
Do I need to pay anything if I win the car?
Winner of the car will have to pay for Insurance, Registration, Transportation, Documentation and any other costs associated with the car as confirmed by the dealer at the time of delivery.
Can I win more than one prize?
No, each customer is eligible to win only one prize in the draw. However, you get one entry per GOBX that you have which means you may have multiple entries if you have multiple GOBX.
How will I know that I have won the prize?
We will publish the names of all winners with the prize they have won on GOBX website (gobx.com). You will also get a call from GOBX team on your registered mobile number if you win the prize to coordinate for the delivery of the prize. If the winner does not respond for 7 continuous days, GOBX will have to skip that winner and move to the next waitlisted winner.
What is included in the Travel Voucher? How to redeem the Travel Voucher?
Travel Voucher is valid for a travel for a family of 4 to Abu Dhabi with entry to one of the many theme parks there. You need to coordinate with travel agency (FCM) after receiving the travel voucher to get all the bookings done. FCM will book the economy air tickets to Abu Dhabi, hotel room for 2 nights in Yas Island, Abu Dhabi and park tickets for you against the Travel Voucher up to SAR 15,000 and the voucher can be redeemed before 31st December 2019. Any expense more than SAR 15,000 shall be borne by the winner.
Can I get cash against the prize?
No, prizes cannot be exchanged for cash and also cannot be exchanged.
How will you select the winners?
Winners will be selected from all the eligible customers by a computer-based draw on 16th June 2019.
Will I get the car delivered immediately after the draw?
Prizes are scheduled to be handed over on 23rd June 2019 i.e. one week after the draw is conducted. Moreover, delivery schedule will be shared with the winners individually by GOBX team.
Need more help?
Our team of customer care is available for around the clock assistance.