Frequently Asked Questions
Get answers from one of the topics listing of most frequently asked questions
Why do I keep seeing a blue screen requesting me to subscribe when I'm already subscribed?

if you subscribe to the Sports Pack on Shahid VIP + GOBX & SSC HD Glorious quality channels did not open on your GOBX & you see a blue screen asking you to subscribe.

It is important to connect GOBX to the internet & the channels will be activated within half an hour.

If the blue screen stays after half an hour, please contact our customer service agents at 920001231

What are SSC channels numbers on GOBX?

SSC channels are available on GOBX from Channel 201 to 211

What is the Subscription cost to watch SSC channels in HD?

You can watch SSC in HD Glorious quality on GOBX when subscribing to Sports Pack on Shahid VIP + GOBX

The package is available according to the following plans:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR

(All prices are inclusive of VAT)

You can subscribe by following the below steps:

1. Log in to your account by visiting the following link:

https://myaccount.gobx.com/login

2. Go to the Packages / Offers page then choose Sports Pack on Shahid VIP + GOBX and the plan that best meets your needs

What packages are available for SSC channels subscription on GOBX?

Sports Pack on Shahid VIP + GOBX is available according to the following plans:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR

(All prices are inclusive of VAT)

You can subscribe by following the below steps:

1. Log in to your account by visiting the following link:

https://myaccount.gobx.com/login

2. Go to Packages / Offers page then choose Sports Pack on Shahid VIP + GOBX and the plan that best meets your needs

How do I subscribe to SSC channels?

You can subscribe by following the below steps:

1. Log in to your account by visiting the following link:

https://myaccount.gobx.com/login

2. Go to Packages / Offers page then choose Sports Pack on Shahid VIP + GOBX and the plan that best meets your needs

What is the satellite Frequency of SSC?

SSC channels are available on GOBX from Channel 201 to 211

If you didn’t find these channels, tune Gobx to:

– Arabsat Badr 6

– Frequency: 12418

– Vertical

– Symbol rate: 27500

– FEC: 3/4

I have Premium, is SSC free?

PREMIUM Pack does not include SSC Channels.

You can watch SSC channels in HD on GoBX when subscribing to the Sports Pack on (Shahid VIP + GOBX)

You can subscribe by following the below steps:

1. Log in to your account by visiting the following link:

https://myaccount.gobx.com/login

2. Go to Packages / Offers page then choose Sports Pack on Shahid VIP + GOBX and the plan that best meets your needs

Is SSC free?

SSC channels will be available for free on GOBX devices in SD picture as well as all other receivers.

As for watching SSC HD channels on GOBX you need to subscribe to Sports Pack on Shahid VIP + GOBX

The package is available according to the following plans:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR

(All prices are inclusive of VAT)

You can subscribe by following the below steps:

1. Log in to your account by visiting the following link:

https://myaccount.gobx.com/login

2. Go to Packages / Offers page then choose Sports Pack on Shahid VIP + GOBX and the plan that best meets your needs

Can I watch SSC channels on NileSat?

SSC Sports channels are only available on Arabsat

– Arabsat Badr 6

– Frequency: 12418 Vertical

– Symbol rate: 27500

– FEC: ¾

I have an old GOBX, can I use it to watch SSC channels?

Yes. SSC Sports channels are available on all new and old GOBX devices.

How much should I pay to watch AFC matches?

You can watch AFC Matches when subscribing to Sports Pack on Shahid VIP + GOBX

The package is available according to the following plans:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR

(All prices are inclusive of VAT)

You can subscribe by following the below steps:

1. Log in to your account by visiting the following link:

https://myaccount.gobx.com/login

2. Go to Packages / Offers page then choose Sports Pack on Shahid VIP + GOBX and the plan that best meets your needs

You need to ensure your GOBX is connected to the internet.

STAY CONNECTED

It is worth noting that all GOBX users will be able to watch Saudi national team matches for free.

What can I do to watch AFC on my GOBX device?

You can watch AFC matches on channel SSC HD 7, channel No. 210 without changing anything, just make sure that your subscription to Sports Pack on Shahid VIP + GOBX is active and your GOBX device is connected to the internet.

STAY CONNECTED

(All GOBX users will be able to watch Saudi national team matches for free)

On which channel can I watch AFC?

You can watch AFC matches on channel SSC HD 7, channel number 210, Please ensure your GOBX is connected to the internet.

STAY CONNECTED

It’s worth noting that all GOBX users will be able to watch Saudi national team matches for free.

I'm not able to watch AFC? What should I do?

Please make sure that your subscription to Sports Pack on Shahid VIP + GOBX is active and that GOBX is connected to the internet. Then run a full scan.

STAY CONNECTED

(All GOBX users will be able to watch Saudi national team matches for free)

I connected my GOBX device to the internet now but I’m still not getting the SSC HD 7 channel. What should I do?

If you have connected your GOBX device to the internet and you still see a blue screen asking you to subscribe, please make sure that your subscription to Sports Pack on Shahid VIP + GOBX is active then do a full scan. If this does not resolve the issue, please contact our customer service team on (+966) 92000 1231) or care@gobx.com

STAY CONNECTED

How do I check if my GOBX device is connected to the internet?

To make sure that your GOBX device is connected to the Internet, please click on the Home button using the remote control and then go to Settings – Network settings. If the Internet is connected to the device, you will see “Connected” and the name of your network.

STAY CONNECTED

Click on URL https://gobx.com/en/sports that shows the steps to connect to the Internet

How do I connect my GOBX device to the internet / WiFi?

It is very easy and simple to connect your GOBX device to the internet and you can do it by doing following steps:

Click on the Home button using the remote control and then go to Settings – Network settings.
Choose configure WLAN.
Choose your Wi-Fi network and enter the password.

You can also switch to connect the device to the Internet through the Ethernet cable through settings, then network settings. GOBX must be next to the TV and modem to be able to connect by following this method

Click on URL https://gobx.com/en/sports that shows the 3 Steps to connect to the Internet

I am outside KSA, I have a GOBX device but I cannot watch the AFC Champions League channels

Only GOBX users inside Saudi Arabia can watch AFC matches.

How can I watch the Saudi national team matches during FIFA World Cup Asian qualifiers?

All GOBX users can watch the matches of the SAUDI NATIONAL team within the FIFA World Cup Asian qualifiers for free on SSC7 HD channel No. 210

What is PVR (Personal Video Recorder) feature?

PVR offers GOBX M2 users the following features:

• Recording programs to an external storage device (USB) and play it back whenever you like.
• Using the Live Pause feature, you can pause a live broadcast and return to it later to pick up where you left off.

Simply plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.

How do I setup the PVR?

You can set up the PVR settings on GOBX M2 by clicking the (Home) button on the remote control then selecting (Settings) → (PVR Setup), You’ll see the following options:

• Timeshift Step: Defines the jump time when doingSeek forwarding/rewinding using right-left navigation keys while doing playback in time-shift mode.
• Timeshift Duration: to set the recording duration when using the live pause.
• Record Duration: To set the recording duration.
• Start Record earlier: To set recording time before the program starts.
• End record later: To set recording time after the program ends.
• REC Icon: This allows you to show or hide the recording icon on the top of the screen.

How can I record from live TV?

• Make sure to plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.
• While watching a live broadcast, you can start recording by clicking the (REC) button on the remote control.
• To stop the recording, press the stop button ▪ (STOP) on the remote control.

How can I schedule future recordings?

You can schedule future recordings on GOBX M2 by following these steps:

• Make sure to plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.
• From the remote control, press the (Home) button, then choose (Guide).
• Using the (arrows) on the remote control, select the date and time for the future program you want to record, then press the (REC) button.

Can I record Free-To-Air channels?

• Make sure to plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.
• You can record any Free-to-Air channel by pressing the (REC) button, which will start the recording.
• To stop the recording, press the stop button ▪ (STOP) on the remote control.

How can I access my recorded files?

Follow these steps to get access to the recorded files:

• First, make sure that the external storage device is plugged into the USB port on the left side of your GOBX M2 device.
• Press the (Home) button on the remote control.
• Navigate to the (MEDIA) menu and then choose (My Recordings).
• Select the recording you want to playback, then press (OK) on the remote control.

How can I edit the recording schedule that is currently in progress?

You can access and manage future recordings with these steps:

• Press the (Home) button on the remote control.
• From the (Settings) menu, choose (Channel Settings).
• Choose (Future recordings).
• Navigate to the recording you want to access then press on (OK) and do the modifications you require.

How to delete the recorded files?

You can delete any of the recorded files, please follow the steps below:

• First, make sure that the external storage device is plugged into the USB port on the left side of your GOBX M2 device.
• Press the (Home) button on the remote control.
• Navigate to the (MEDIA) menu and then choose (My Recordings).
• Press on the red short key (RED colored KEY) and then select the highlighted Recording if you wish to delete it.

Can I play my recorded files on other devices?

You can only playback the recordings from the same GOBX M2 device they were recorded on.

Can I watch another channel while recording at the same time?

Yes, you can watch another channel while a recording is in progress.

Can I access my recorded files during the recording process?

Accessing recorded file during the recording process is not available.

Is the recording going to stop if GOBX M2 is on stand-by mode?

The recording will keep on going smoothly, and even if a future recording is set, it will record as scheduled.

If GOBX M2 is unplugged from the power supply, what happens to the recording?

The recording will stop If GOBX M2 is unplugged from the power source, when you switch it on again, you can find the recording file until GOBX M2 was unplugged.

Is it possible to record from multiple channels at the same time?

Multiple channels cannot be recorded at the same time.

What are the locations of GOBX M1 device service centers?
Region Address Contact Number
Riyadh Sulamaniya Satellite Market,
Dist. Sulamaniay Riyadh
0500723776
0597273376
Jeddah Humax Service Centre 1st Floor, office No:47 Hail Commercial Centre, Hail ST
Dist. Bagdadiay Jeddah
0503644834
Dammam Reema Est. For Electronic, Najd Street
Dist. Mazroya Dammam
0532091343
0549348355
What are the locations of GOBX M0 & M2 device service centers?
Region Address Contact Number
Riyadh Al Najah Street, Al Yarmuk Area,
Hijref Building, Office#022
+966 59 166 5125
AlKhobar Tarek Bin Ziad Street-34227,
Bldg#10, Unit 102, Al Khobar
+966 59 166 5125
What is the content of the Fight Sports channel?

FIGHT SPORTS is your 24/7 destination for LIVE championships events, tournaments, updates, and exclusive original programming covering all the most exciting disciplines in combat sports, see it on Ch#215

How can I watch FIGHT SPORTS channel on GOBX?

You can watch FIGHT SPORTS in HD glorious quality on Ch#215 when subscribing to Sports Pack on (Shahid VIP + GOBX)

Choose the pack that suits you:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR
(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page https://myaccount.gobx.com/quick-payment or log in to your account on https://myaccount.gobx.com/login then from the package/offers page, choose the sports pack on Shahid VIP + GOBX and choose the plan that best meets your needs.

How can I add the FIGHT SPORTS channel on GOBX? What is the frequency?

FIGHT SPORTS channel is available on GOBX Ch#215

If you didn’t find this channel, tune GOBX to:

– Arabsat Badr 6

– Frequency: 12418

– Horizontal

– Symbol rate: 27500

– FEC: 3/4

How much should I pay to watch FIGHT SPORTS Channel on GOBX?

You can watch FIGHT SPORTS in HD glorious quality on Ch#215 when subscribing to Sports Pack on (Shahid VIP + GOBX)

Choose the pack that suits you:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR
(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page https://myaccount.gobx.com/quick-payment or log in to your account on https://myaccount.gobx.com/login then from the packages/offers page, choose the sports pack on Shahid VIP + GOBX and choose the plan that best meets your needs

Does Fight Sports Support Arabic Language?

Only English language is supported

Where to buy GOBX?

GOBX is available in all the Hypermarkets and satellite shops across the KSA.

For more information, please visit Get GOBX for a full list of licensed dealers and sales points.

How many GOBX’s can I buy and use?

You can buy and use as many GOBX’s as you require, although you can only register up to 5 devices per mobile number on your GOBX account. If you have purchased more than 5 devices and wish to register them you can do this by using a different mobile number to the one used for the first 5 GOBX’s you registered.

How do I register my GOBX?

You can register GOBX through the following:

By using the customer registration form at http://gobx.com/en/register
Calling the GOBX support center at (+966) 92000 1231.

You will need GOBX serial number, which is on a sticker under the device and consists of 14 numbers, it starts with “T8100” or 15 digits and starts with “018” or by using the remote control, go to (System Setting) – (System Information), the serial number can be found on the screen

How do I configure my GOBX?

Configuring your GOBX is easy, it can be done in the following steps;

1. Connect your GOBX to your Arabsat Satellite Dish and HD TV, and power on both
2. Select “Start Now” to start the setup wizard
3. Choose your Language preference
4. Connect your GOBX via your Ethernet cable – click Next
5. If no Ethernet, select the Wireless LAN connection – click Next
6. Read and Agree to the T&C’s
7. Select the country (only applicable if not connected to the internet) – click Next
8. Click Next – on Channel Search (this will take a few minutes)
9. Click Next – once search is done
10. Click Next on Customer registration screen. If you haven’t already registered, call the support center to register your GOBX device.
11.Setup successfully completed – Click Exit

How do I connect my GOBX to the internet?

It is very easy and simple to connect GOBX to the internet and you can do it by following the below steps:

Click on the Home button using the remote control and then go to Settings – Network settings.
Choose configure WLAN.
Choose your Wi-Fi network and enter the password.

You can also switch to connect GOBX to the Internet through the Ethernet cable through settings, then network settings. GOBX must be next to the TV and modem to be able to connect by following this method

Click on URL https://gobx.com/en/sports that shows the 3 Steps to connect to the Internet

Do I need to change my satellite to use GOBX?

The GOBX is configured to work on Arabsat (26.0° E). If your satellite is configured for Arabsat then no changes are required, however if you are using any other satellite then you need to switch to Arabsat (Please contact your technician for getting your satellite configured).

I got an e-mail with my login details, what do I do?

“Please keep these details in a safe place. You can login to check your account details and buy or renew subscription using these credentials on https://myaccount.gobx.com

What are the available offers on GOBX?

GOBX gives you access to all the Free to air channels and in addition to subscribing to the following packages:

PREMIUM pack bringing you Full HD channels covering a wide variety of genres: Western Movies, Latest Drama, Documentaries, Kids and much more, all in superior HD quality.

The offers are: (Exclusive of VAT)

▪ If you own a GOBX you can subscribe to PREMIUM Pack for SAR 299 for 6 Months or SAR 499 for 12 Months
▪ If you don’t have a GOBX, you can buy one and get 2 Months free subscription in the PREMIUM Pack for 175 SAR.

Sports Pack on Shahid VIP + GOBX is available according to the following plans: (Inclusive of VAT)

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR

How do I access my online account?

To access your GOBOX online account, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Sign in to your account or click register to sign up
3. Select dashboard to view your account details

What is my username and password to access my account on GOBX website?

The user name and password are sent by text message to the registered mobile number after completing the registration of the GOBOX device.

If you don’t remember your user name and password, you may call up our 24×7 call centre on (+966)920001231 or mail us on care@gobx.com

What is My Account on GOBX website?

My Account provides you the access to manage your account for GOBX and provide you the ability to manage your GOBX account by adding new GOBX device, Check the validity of your subscription and get the copy of invoice.

What is GOBX PREMIUM PACK?

GOBX gives you access to all the Free to air channels and in addition it provides you with PREMIUM Pack that includes a wide variety of HD channels, ranging from all MBC Channels in HD to Western Movies, Latest Drama, Documentaries, Kids and many more.

For complete list please click https://gobx.com/en/packages

What are the channels that I can watch in PREMIUM PACK?

PREMIUM Pack delivers the best home entertainment right to your living room.
Discover our wide selection of channels by visiting our channel list
https://gobx.com/en/packages/

How much is the price of Premium pack subscription?

If you own a GOBX you can subscribe to PREMIUM Pack for SAR 299 for 6 Months or SAR 499 for 12 Months
If you don’t have a GOBX, you can buy one and get 2 Months free subscription in the PREMIUM Pack for 175 SAR.

(Prices are Exclusive of VAT)

How can I subscribe using my credit card?

Logon to your account on https://myaccount.gobx.com using your username and password

Under Quick Links, click on “Subscribe Now”

If buying the package for the first time, click on “New Subscriptions” tab

Then select one or more GOBX devices on which you want to activate subscription

Select the plan that you want to buy and click on “Cart” icon, which is located just after the price of the plan

After clicking on cart, the amount will reflect in the cart, you may (check) the details and click on “Pay Now”

After clicking on Pay Now, please follow the screen instructions by giving your credit card details so your subscription would be activated.

Terms and Conditions apply

How do I check the validity of my subscription?

To check the validity of premium pack, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Login to your account by using your user name and password
3. You will find this information on the login page itself under dashboard tab.

Where can I check the invoice?

To check the invoices of your subscription, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Login to your account by using your user name and password
3. You would be able to check invoice under section – Recent Orders.
4. Click on view invoice to check the details.

Can I freeze my subscription?

Freezing the package is not possible during subscription period.

User Manuals & Quick Setup Guide

– User Manual (English): download

– User Manual (Arabic): download

– User Manual (French): download

– Quick Setup Guide: download

I'm getting an error on my GOBX.

E016-0, E017-0, E018-0, E004-4: Please call (+966) 92000 1231 to update your subscription.
E037: Channel currently unavailable, please unplug the power and restart your GOBX.
E048, E052: SIGNAL NOT FOUND: Please ensure that your GOBX is properly connected to your antenna & your antenna is configured for Arabsat. IN CASE OF HEAVY RAIN, WAIT TILL RAIN STOPS TO REGAIN SIGNAL. If problem continues please call GOBX support on (+966) 92000 1231.

How do I setup program reminders?

The GOBX allows you to set program reminders directly from the Guide. To set a program reminder follow the below steps:
Press the GUIDE button, and select a future timed/dated show by pressing the OK button on the remote. You will be presented with a pop up box where you can select SET REMINDER.

How do I set and use Favorites channels?

Press the home button. Select SETTINGS, CHANNEL SETTINGS and then FAVORITE CHANNELS.
You will be presented with a list of channels on the left column, from this list you can select the channel/s you want to add as a favorite/s and press the PLUS button. Select the ADD TO FAV. option. Once you have added your favorite channels press the BACK button and select YES to save the setting.

If you want to remove a channel from the favorites list, press the FAV button remote when watching a channel and select the channel you want to remove and press the PLUS button. Select the REMOVE FROM FAV. option.

How do I use Parental Control?

The Parental Lock function is designed to help you control what channels and programs are watched in your home. However, it should never replace adult supervision, and we recommend you be involved in what programs your family chooses to watch.

To set a Parental Lock password press the home button . Select SETTINGS, CHANNEL SETTINGS and then EDIT CHANNEL LIST. You will be prompted to enter a password. The default password is 0000. Select the channels you want to apply the Parental Lock to and press the PLUS button and then select PARENTAL LOCK. To unlock a channel, follow the same steps and select UNLOCK at the last step.

To change your password from the default press the home button. Select SETTINGS, GENERAL SETTINGS, PARENTAL CONTROL, CHANGE PASSWORD.

Make sure you keep a secure record of the password you set, as you’ll need it to unlock
access to channels.

If you have forgotten your password, please contact the support center to reset your password.

What is high definition?

High Definition (HD or HDTV) is a digital TV broadcasting format that provides a significantly higher resolution and image quality than that of standard analogue or other digital television formats.

Do I need a high definition television set to watch HD content?

Yes, your television set will need to be connected via the HDMI cable to receive the content in HD format. If your television is not HDMI compatible you are able to use the RCA cables (not included) to connect your GOBX to your television to receive the content in Standard Definition (SD).

Need more help?
Our team of customer care is available for around the clock assistance.
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