Frequently Asked Questions
Get answers from one of the topics listing of most frequently asked questions
What is the Subscription cost to watch MBC HD Pack?

You can watch MBC channels in HD Glorious quality on GOBX when subscribing to MBC HD Pack according to the following prices:

  • Monthly subscription for 23 SAR
  • 3 Month subscription for 57.5 SAR
  • 1 Year subscription for 207 SAR

(All prices are inclusive of VAT)

You can subscribe by visiting the Quick Pay page or Login to your account then from the Pack/offers page, choose MBC HD Pack and choose the plan that best meets your needs.

How do i subscribe to MBC HD Pack?

Subscription steps through Quick pay

  • Enter GOBX serial number and click enter.
  • The registered customer name and number will be displayed. To continue, click Confirm.
  • For new subscriptions, click on (Subscribe new plan), then choose MBC HD Pack that suits you.
  • Select the serial number, Click (Continue) to go to the payment page, fill in your credit card details and click (Pay).

Subscription steps through My Account

  • Login to your account then go to Pack/offers page, choose MBC HD Pack, click on Subscribe Now.
  • Click on the serial number you want to subscribe to and click (Continue) to go to the payment page, fill in your credit card details and click (Pay).
Is subscription to MBC HD Pack available on old GOBX devices?

Yes, you can subscribe to MBC HD Pack on all new and old GOBX devices. You can subscribe through the following prices:

  • Monthly subscription for 23 SAR
  • 3 Month subscription for 57.5 SAR
  • 1 Year subscription for 207 SAR

(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page or Login to your account then from the Pack/offers page, choose MBC HD Pack and choose the plan that best meets your needs.

Are there any promotions for MBC HD Pack?

If you have Shahid VIP+GOBX sports subscription, you can receive a discount on MBC HD pack at the following rates:

  • Monthly subscription for 13.8 SAR
  • 3 Month subscription for 34.5 SAR
  • 1 Year subscription for 132.3 SAR

(All prices are inclusive of VAT)

What channels are included in MBC HD Pack?

All of the MBC HD channels listed below are included in the Pack:

MBC1 HD
MBC2 HD
MBC3 HD
MBC4 HD
MBC Bollywood HD
MBC Drama HD
MBC+ Drama HD
MBC Max HD
MBC Action HD
Al Arabiya HD
MBC+ Variety HD

Can I subscribe to MBC HD Pack outside KSA?

MBC HD Pack is currently available in KSA

Can I get SSC HD channels when I subscribe to MBC HD Pack?

SSC HD channels are only available when subscribing to the Shahid VIP+GOBX sports pack.

Can I subscribe to MBC HD Pack through distributors?

Yes, you can subscribe through our retailers according to the following prices:

  • 3 Month subscription for 57.5 SAR
  • 1 Year subscription for 207 SAR

(All prices are inclusive of VAT)
Please click on Get GOBX to find your nearest GOBX retailer.

Why do I keep seeing a blue screen requesting me to subscribe when I'm already subscribed?

if you subscribe to the Sports Pack on (Shahid VIP+GOBX) & SSC HD Glorious quality channels did not open on your GOBX & you see a blue screen asking you to subscribe.

Please login to myGOBX App, go to (Manage Packs) then click (Refresh Signal).

It is important to connect GOBX to the internet & the channels will be activated within half an hour.
If the blue screen stays after half an hour, please contact our customer service agents at 920001231

What are SSC channels numbers on GOBX?

SSC channels are available on GOBX on Arabsat according to the following settings:

 

Frequency 1:

  • Arabsat Badr 6
  • Frequency: 12418
  • Polarity: Horizontal (H)
  • Symbol rate: 27500
  • FEC: ¾

Frequency 2:

  • Arabsat Badr 6
  • Frequency: 12379
  • Polarity: Horizontal (H)
  • Symbol rate: 27500
  • FEC: ¾
What is the Subscription cost to watch SSC channels in HD?

You can watch SSC in HD Glorious quality on GOBX when subscribing to Sports Pack on (Shahid VIP+GOBX)

The package is available according to the following plans:

▪Monthly subscription for 84.99 SAR
▪3 Month subscription for 244.99 SAR
▪1 Year subscription for 879.99 SAR

(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page or Login to your account then from the package/offers page, choose the sports pack on (Shahid VIP + GOBX) and choose the plan that best meets your needs.

What packages are available for SSC channels subscription on GOBX?

Sports Pack on (Shahid VIP+GOBX) is available according to the following plans:

▪Monthly subscription for 84.99 SAR
▪3 Month subscription for 244.99 SAR
▪1 Year subscription for 879.99 SAR

(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page or Login to your account then from the package/offers page, choose the sports pack on (Shahid VIP + GOBX) and choose the plan that best meets your needs.

How do i subscribe to sports pack on (Shahid VIP + GOBX)?

If you are a GOBX owner did not register earlier or you have bought a new GOBX device, please register your device first then subscribe to Sports Pack on (Shahid VIP + GOBX) by visiting the quick pay page or Login to your account, and follow the subscription steps mentioned below:

If you are a GOBX owner and you already registered, subs via quick pay or Login to your account to subscribe.

Subscription steps through Quick pay

▪Enter GOBX serial number and click enter.
▪The registered customer name and number will be displayed. To continue, click Confirm.
▪For new subscriptions, click on (Subscribe new plan), then choose the Sports on Shahid VIP+GOBX  pack that suits you.
▪Select the serial number, then enter your Shahid account details and click (Verify).
▪The verification code will be sent to the entered email or mobile number.
▪Enter the OTP code and click on (Submit).
▪Click (Continue) to go to the payment page, fill in your credit card details and click (Pay).

Subscription steps through My account

Login to your account then go to package/offers page, choose the sports pack on (Shahid VIP+GOBX), click on Subscribe Now.
▪Click on the serial number you want to subscribe to and enter your Shahid account details and click (Verify).
▪The verification code will be sent to the entered email or mobile number.
▪Enter the OTP code and click on (Submit).
▪Click (Continue) to go to the payment page, fill in your credit card details and click (Pay).

What is the satellite Frequency of SSC?

SSC channels are available on GOBX on Arabsat according to the following settings:

 

Frequency 1:

  • Arabsat Badr 6
  • Frequency: 12418
  • Polarity: Horizontal (H)
  • Symbol rate: 27500
  • FEC: ¾

Frequency 2:

  • Arabsat Badr 6
  • Frequency: 12379
  • Polarity: Horizontal (H)
  • Symbol rate: 27500
  • FEC: ¾
Can I watch SSC channels using my PREMIUM pack subscription?

PREMIUM Pack does not include SSC Channels.

Subscribe to sports on Shahid VIP + GOBX to enjoy a special viewing experience on GOBX with HD picture.

You can subscribe by visiting the quick pay page or Login to your account then from the package/offers page, choose the sports pack on (Shahid VIP + GOBX) and choose the plan that best meets your needs.

Is SSC free?

SSC channels are available for free on GOBX devices in SD picture as well as all other receivers.

Subscribe to sports on Shahid VIP + GOBX to enjoy a special viewing experience on GOBX with HD picture.

The package is available according to the following plans:

▪Monthly subscription for 84.99 SAR
▪3 Month subscription for 244.99 SAR
▪1 Year subscription for 879.99 SAR

(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page or Login to your account then from the package/offers page, choose the sports pack on (Shahid VIP + GOBX) and choose the plan that best meets your needs.

Can I watch SSC channels on NileSat?

SSC channels are available only on Arabsat according to the following settings:

 

Frequency 1:

  • Arabsat Badr 6
  • Frequency: 12418
  • Polarity: Horizontal (H)
  • Symbol rate: 27500
  • FEC: ¾

Frequency 2:

  • Arabsat Badr 6
  • Frequency: 12379
  • Polarity: Horizontal (H)
  • Symbol rate: 27500
  • FEC: ¾
I have an old GOBX, can I use it to watch SSC channels?

Yes. SSC Sports channels are available on all new and old GOBX devices.

How much should I pay to watch AFC matches?

You can watch AFC Matches when subscribing to Sports on Shahid VIP+GOBX

The package is available according to the following plans:

▪Monthly subscription for 84.99 SAR
▪3 Month subscription for 244.99 SAR
▪1 Year subscription for 879.99 SAR

(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page or Login to your account then from the package/offers page, choose the sports pack on (Shahid VIP + GOBX) and choose the plan that best meets your needs.

You need to ensure your GOBX is connected to the internet.

STAY CONNECTED

What can I do to watch AFC on my GOBX device?

Please make sure that your subscription to Sports on Shahid VIP+GOBX is active and that GOBX is connected to the internet.

STAY CONNECTED

On which channel can I watch AFC?

You can watch AFC matches on channel SSC1 HD without changing anything, just make sure that your subscription to Sports on Shahid VIP+GOBX is active and your GOBX device is connected to the internet.

STAY CONNECTED

I'm not able to watch AFC. What should I do?

Please make sure that your subscription to Sports on Shahid VIP+GOBX is active and that GOBX is connected to the internet.

STAY CONNECTED

I connected my GOBX device to the internet now but I’m still not getting the SSC HD 7 channel. What should I do?

If you have connected your GOBX device to the internet and you still see a blue screen asking you to subscribe, please make sure that your subscription to Sports on Shahid VIP+GOBX is active. If this does not resolve the issue, please contact our customer service team on (+966) 92000 1231) or care@gobx.com

STAY CONNECTED

How do I check if my GOBX device is connected to the internet?

To make sure that your GOBX device is connected to the Internet, please click on the home button using the remote control and then go to Settings – Network settings. If the Internet is connected to the device, you will see (connected) and the name of your network.
STAY CONNECTED

Watch the video to see the steps to connect GOBX to the Internet

How do I connect my GOBX device to the internet / WiFi?

It is very easy to connect your GOBX device to the internet, you can do it by  following the below steps:

▪Click on the Home button using the remote control and then go to Settings – Network settings.
▪Choose configure WLAN.
▪Choose your Wi-Fi network and enter the password.

GOBX (M0 and M1) models can be connected to the Internet using the ethernet cable: Go settings, then network settings. and choose configure LAN
GOBX must be close to the TV and modem to be able to connect by following this method.

Watch the video to see the steps to connect GOBX to the Internet

I am outside KSA, I have a GOBX device, but I cannot watch the AFC Champions League channels

Only GOBX users inside Saudi Arabia can watch AFC matches

What is PVR (Personal Video Recorder) feature?

PVR offers GOBX M2 users the following features:

• Recording programs to an external storage device (USB) and play it back whenever you like.
• Using the Live Pause feature, you can pause a live broadcast and return to it later to pick up where you left off.

Simply plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.

How do I setup the PVR?

You can set up the PVR settings on GOBX M2 by clicking the (Home) button on the remote control then selecting (Settings) → (PVR Setup), You’ll see the following options:

• Timeshift Step: Defines the jump time when doingSeek forwarding/rewinding using right-left navigation keys while doing playback in time-shift mode.
• Timeshift Duration: to set the recording duration when using the live pause.
• Record Duration: To set the recording duration.
• Start Record earlier: To set recording time before the program starts.
• End record later: To set recording time after the program ends.
• REC Icon: This allows you to show or hide the recording icon on the top of the screen.

How can I record from live TV?

• Make sure to plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.
• While watching a live broadcast, you can start recording by clicking the (REC) button on the remote control.
• To stop the recording, press the stop button ▪ (STOP) on the remote control.

How can I schedule future recordings?

You can schedule future recordings on GOBX M2 by following these steps:

• Make sure to plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.
• From the remote control, press the (Home) button, then choose (Guide).
• Using the (arrows) on the remote control, select the date and time for the future program you want to record, then press the (REC) button.

Can I record Free-To-Air channels?

• Make sure to plug the external storage device in the USB port on the left side of your GOBX M2 device before you start recording.
• You can record any Free-to-Air channel by pressing the (REC) button, which will start the recording.
• To stop the recording, press the stop button ▪ (STOP) on the remote control.

How can I access my recorded files?

Follow these steps to get access to the recorded files:

• First, make sure that the external storage device is plugged into the USB port on the left side of your GOBX M2 device.
• Press the (Home) button on the remote control.
• Navigate to the (MEDIA) menu and then choose (My Recordings).
• Select the recording you want to playback, then press (OK) on the remote control.

How can I edit the recording schedule that is currently in progress?

You can access and manage future recordings with these steps:

• Press the (Home) button on the remote control.
• From the (Settings) menu, choose (Channel Settings).
• Choose (Future recordings).
• Navigate to the recording you want to access then press on (OK) and do the modifications you require.

How to delete the recorded files?

You can delete any of the recorded files, please follow the steps below:

• First, make sure that the external storage device is plugged into the USB port on the left side of your GOBX M2 device.
• Press the (Home) button on the remote control.
• Navigate to the (MEDIA) menu and then choose (My Recordings).
• Press on the red short key (RED colored KEY) and then select the highlighted Recording if you wish to delete it.

Can I play my recorded files on other devices?

You can only playback the recordings from the same GOBX M2 device they were recorded on.

Can I watch another channel while recording at the same time?

Yes, you can watch another channel while a recording is in progress.

Can I access my recorded files during the recording process?

Accessing recorded file during the recording process is not available.

Is the recording going to stop if GOBX M2 is on stand-by mode?

The recording will keep on going smoothly, and even if a future recording is set, it will record as scheduled.

If GOBX M2 is unplugged from the power supply, what happens to the recording?

The recording will stop If GOBX M2 is unplugged from the power source, when you switch it on again, you can find the recording file until GOBX M2 was unplugged.

Is it possible to record from multiple channels at the same time?

Multiple channels cannot be recorded at the same time.

What is the content of the Fight Sports channel?

FIGHT SPORTS is your 24/7 destination for LIVE championships events, tournaments, updates, and exclusive original programming covering all the most exciting disciplines in combat sports, see it on Ch#215

How can I watch FIGHT SPORTS channel on GOBX?

You can watch FIGHT SPORTS in HD glorious quality on Ch#215 when subscribing to Sports Pack on (Shahid VIP + GOBX)

Choose the pack that suits you:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR
(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page https://myaccount.gobx.com/quick-payment or log in to your account on https://myaccount.gobx.com/login then from the package/offers page, choose the sports pack on Shahid VIP + GOBX and choose the plan that best meets your needs.

How can I add the FIGHT SPORTS channel on GOBX? What is the frequency?

FIGHT SPORTS channel is available on GOBX Ch#215

If you didn’t find this channel, tune GOBX to:

– Arabsat Badr 6

– Frequency: 12418

– Horizontal

– Symbol rate: 27500

– FEC: 3/4

How much should I pay to watch FIGHT SPORTS Channel on GOBX?

You can watch FIGHT SPORTS in HD glorious quality on Ch#215 when subscribing to Sports Pack on (Shahid VIP + GOBX)

Choose the pack that suits you:

▪ Monthly subscription for SAR 74.99
▪ 3 Month subscription for 214.99 SAR
▪ 1 Year subscription for 779.99 SAR
(All prices are inclusive of VAT)

You can subscribe by visiting the quick pay page https://myaccount.gobx.com/quick-payment or log in to your account on https://myaccount.gobx.com/login then from the packages/offers page, choose the sports pack on Shahid VIP + GOBX and choose the plan that best meets your needs

Does Fight Sports Support Arabic Language?

Only English language is supported

Where to buy GOBX?

GOBX is available in all the Hypermarkets and satellite shops across the KSA.

For more information, please visit Get GOBX for a full list of licensed dealers and sales points.

How many GOBX’s can I buy and use?

You can buy and use as many GOBX’s as you require, although you can only register up to 5 devices per mobile number on your GOBX account. If you have purchased more than 5 devices and wish to register them you can do this by using a different mobile number to the one used for the first 5 GOBX’s you registered.

How do I register my GOBX?

You can register GOBX through the following:

By using the customer registration form at http://gobx.com/en/register
Calling the GOBX support center at (+966) 92000 1231.

You will need GOBX serial number, which is on a sticker under the device and consists of 14 numbers, it starts with “T8100” or 15 digits and starts with “018” or by using the remote control, go to (System Setting) – (System Information), the serial number can be found on the screen

How do I configure my GOBX?

Configuring your GOBX is easy, it can be done in the following steps;

1. Connect your GOBX to your Arabsat Satellite Dish and HD TV, and power on both
2. Select “Start Now” to start the setup wizard
3. Choose your Language preference
4. Connect your GOBX via your Ethernet cable – click Next
5. If no Ethernet, select the Wireless LAN connection – click Next
6. Read and Agree to the T&C’s
7. Select the country (only applicable if not connected to the internet) – click Next
8. Click Next – on Channel Search (this will take a few minutes)
9. Click Next – once search is done
10. Click Next on Customer registration screen. If you haven’t already registered, call the support center to register your GOBX device.
11.Setup successfully completed – Click Exit

How do I connect my GOBX to the internet?

It is very easy and simple to connect GOBX to the internet and you can do it by following the below steps:

Click on the Home button using the remote control and then go to Settings – Network settings.
Choose configure WLAN.
Choose your Wi-Fi network and enter the password.

You can also switch to connect GOBX to the Internet through the Ethernet cable through settings, then network settings. GOBX must be next to the TV and modem to be able to connect by following this method

Click on URL https://gobx.com/en/sports that shows the 3 Steps to connect to the Internet

Do I need to change my satellite to use GOBX?

The GOBX is configured to work on Arabsat (26.0° E). If your satellite is configured for Arabsat then no changes are required, however if you are using any other satellite then you need to switch to Arabsat (Please contact your technician for getting your satellite configured).

I got an e-mail with my login details, what do I do?

“Please keep these details in a safe place. You can login to check your account details and buy or renew subscription using these credentials on https://myaccount.gobx.com

What are the available offers on GOBX?

GOBX gives you access to all the Free to air channels.

If you didn’t buy GOBX yet, Buy GOBX for SAR 175 and Get 2 Month Free Access to MBC HD Channels

(Price is exclusive of VAT)

What features does my account offer?

My Account provides you a convenient and secure way to manage your GOBX account, anytime and anywhere.
By using my account, you can access a wide range of features such as:

▪View your account details.
▪Check your GOBX devices.
▪Adding a new box.
▪View and print invoices.
▪Technical Support

How can I login to my account?

To access (my account), all you need to do is enter your username and password.

What credentials do I need to enter to access my GOBX website account?

The user name and password are sent by text message to the registered mobile number after completing the registration of the GOBOX device.

If you need to reset your password, simply click on the “forgot your password

How do I check the validity of my subscription?

To check the validity of your subscription, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Login to your account by using your user name and password
3. The package expiry date can be found in (My Boxes) page.

Where can I check the invoice?

To check the invoices of your subscription, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Login to your account by using your user name and password
3. You can check the invoice under (My Bills) page.

User Manuals & Quick Setup Guide

– User Manual (English): download

– User Manual (Arabic): download

– User Manual (French): download

– Quick Setup Guide: download

I'm getting an error on my GOBX.

E016-0, E017-0, E018-0, E004-4: Please call (+966) 92000 1231 to update your subscription.
E037: Channel currently unavailable, please unplug the power and restart your GOBX.
E048, E052: SIGNAL NOT FOUND: Please ensure that your GOBX is properly connected to your antenna & your antenna is configured for Arabsat. IN CASE OF HEAVY RAIN, WAIT TILL RAIN STOPS TO REGAIN SIGNAL. If problem continues please call GOBX support on (+966) 92000 1231.

How do I setup program reminders?

The GOBX allows you to set program reminders directly from the Guide. To set a program reminder follow the below steps:
Press the GUIDE button, and select a future timed/dated show by pressing the OK button on the remote. You will be presented with a pop up box where you can select SET REMINDER.

How do I set and use Favorites channels?

Press the home button. Select SETTINGS, CHANNEL SETTINGS and then FAVORITE CHANNELS.
You will be presented with a list of channels on the left column, from this list you can select the channel/s you want to add as a favorite/s and press the PLUS button. Select the ADD TO FAV. option. Once you have added your favorite channels press the BACK button and select YES to save the setting.

If you want to remove a channel from the favorites list, press the FAV button remote when watching a channel and select the channel you want to remove and press the PLUS button. Select the REMOVE FROM FAV. option.

How do I use Parental Control?

The Parental Lock function is designed to help you control what channels and programs are watched in your home. However, it should never replace adult supervision, and we recommend you be involved in what programs your family chooses to watch.

To set a Parental Lock password press the home button . Select SETTINGS, CHANNEL SETTINGS and then EDIT CHANNEL LIST. You will be prompted to enter a password. The default password is 0000. Select the channels you want to apply the Parental Lock to and press the PLUS button and then select PARENTAL LOCK. To unlock a channel, follow the same steps and select UNLOCK at the last step.

To change your password from the default press the home button. Select SETTINGS, GENERAL SETTINGS, PARENTAL CONTROL, CHANGE PASSWORD.

Make sure you keep a secure record of the password you set, as you’ll need it to unlock
access to channels.

If you have forgotten your password, please contact the support center to reset your password.

What is high definition?

High Definition (HD or HDTV) is a digital TV broadcasting format that provides a significantly higher resolution and image quality than that of standard analogue or other digital television formats.

Do I need a high definition television set to watch HD content?

Yes, your television set will need to be connected via the HDMI cable to receive the content in HD format. If your television is not HDMI compatible you are able to use the RCA cables (not included) to connect your GOBX to your television to receive the content in Standard Definition (SD).

Need more help?
Our team of customer care is available for around the clock assistance.
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