Frequently Asked Questions
Get answers from one of the topics listing of most frequently asked questions
What are SSC channels numbers on GOBX?

SSC channels are available on GOBX from Channel 201 to 211

What is the Subscription cost to watch SSC channels in HD?

You can watch SSC in HD on GOBX when subscribing to Sports Pack (Shahid VIP + GOBX)

The package is available according to the following prices:

1 Month subscription for SAR 74.99
3 Month subscription for 214.99 SAR
1 Year subscription for 779.99 SAR
(All prices are inclusive of VAT)

You can subscribe using the following link then select Sports Pack on (Shahid VIP + GOBX)

https://shahid.mbc.net/en/widgets/subscription

What packages are available for STC channels subscription on GOBX?

Sports Pack on (Shahid VIP + GOBX) is available according to the following prices:

Monthly subscription at 74.99 SAR.
3 Months subscription at 214.99 SAR.
Annual subscription at 779.99 SAR.

(All prices are inclusive of VAT)

You can subscribe using the following link then select Sports Pack on (Shahid VIP + GOBX)

https://shahid.mbc.net/en/widgets/subscription

How do I subscribe to SSC channels?

You can subscribe to Sports Pack on (Shahid VIP + GOBX) through SHAHID, please follow the below steps:

Click on the link https://shahid.mbc.net/en/widgets/subscription

Select Sports Pack (Shahid VIP+ GOBX)

Select the subscription period for which you wish to subscribe (Monthly, 3 months or the yearly subscription)

Enter the serial number of the GOBX device you want to link with SHAHID and the registered mobile number in your account.

How do I link a GOBX device to SHAHID VIP account?

You can connect your GOBX device after subscribing to Sports Pack on (Shahid VIP + GOBX) by visiting SHAHID website https://shahid.mbc.net/ar/home and following the below steps:

Login into your SHAHID account.
Choose My Account, Account Settings then link GOBX device.
Enter the serial number of the GOBX device you want to link, and the registered mobile number you used when the device was registered for the first time.

What is the satellite Frequency of SSC?

SSC channels are available on GOBX from Channel 201 to 211

If you didn’t find these channels, tune Gobx to:

– Arabsat Badr 6

– Frequency: 12418

– Vertical

– Symbol rate: 27500

– FEC: 3/4

I have Premium, is SSC free?

PREMIUM Pack doesn’t include SSC Channels.

You can watch SSC channels in HD on Gobx when subscribing to Sports Pack on (Shahid VIP + GOBX) through SHAHID App.

Is SSC free?

SSC channels will be available for free on GOBX devices in SD picture as well as all other receivers.

As for watching SSC channels in HD on Gobx you need to subscribe to Sports Pack (Shahid VIP + GOBX)

The package is available according to the following prices:

Monthly subscription at 74.99 SAR.
3 Months subscription at 214.99 SAR.
Annual subscription at 779.99 SAR.

(All prices are inclusive of VAT)

You can subscribe using the following link then select Sports Pack on (Shahid VIP + GOBX)

https://shahid.mbc.net/en/widgets/subscription

Can I watch SSC channels on NileSat?

SSC Sports channels are only available on Arabsat

– Arabsat Badr 6

– Frequency: 12418 Vertical

– Symbol rate: 27500

– FEC: ¾

I have an old GOBX, can I use it to watch SSC channels?

Yes. SSC Sports channels are available on all new and old GOBX devices.

I subscribed to SHAHID VIP+GOBX package on SHAHID App using iTunes from outside Saudi Arabia, however I am unable to watch AFC or SAUDI NATIONAL team matches within the FIFA World Cup Asian qualifiers channels on my GOBX device?

AFC Asian Cup and the matches of the SAUDI NATIONAL team within the FIFA World Cup Asian qualifiers can be viewed in HD only from within Saudi Arabia on GOBX, please contact Apple Support in order to check refund possibility, once this is done you can always subscribe to one of the other 2 packages available on Shahid (Shahid VIP or Sports on Shahid VIP) and enjoy the remaining wide range of content and sports related events exclusively for you

I upgraded my Shahid subscription to Sports Pack on Shahid VIP + GOBX, but I lost the remaining days of my old subscription?

Please contact SHAHID Customer Service Center using the link below for assistance about the previous subscription details

https://shahid.mbc.net/en/contact-us

How much should I pay to watch AFC matches?

You can watch AFC Matches on SSC7 HD channel in HD picture on GOBX when subscribing to Sports Pack on (Shahid VIP + GOBX)

The package is available according to the following prices:

1 Month subscription for SAR 74.99
3 Month subscription for 214.99 SAR
1 Year subscription for 779.99 SAR
(All prices are inclusive of VAT)

You can subscribe using the following link then select Sports Pack on (Shahid VIP + GOBX)

https://shahid.mbc.net/en/widgets/subscription

You need to ensure your GOBX is connected to the internet.

STAY CONNECTED

It’s worth noting that all GOBX users will be able to watch Saudi national team matches for free.

What can I do to watch AFC on my GOBX device?

You can watch AFC matches on channel SSC HD 7, channel number 210 without changing anything, just make sure that your subscription to Sports Pack on (Shahid VIP + GOBX) is active and your GOBX device is connected to the internet.

STAY CONNECTED

It’s worth noting that all GOBX users will be able to watch Saudi national team matches for free.

On which channel can I watch AFC?

You can watch AFC matches on channel SSC HD 7, channel number 210, Please ensure your GOBX is connected to the internet.

STAY CONNECTED

It’s worth noting that all GOBX users will be able to watch Saudi national team matches for free.

I'm not able to watch AFC? What should I do?

Please make sure that your subscription to Sports Pack on (Shahid VIP + GOBX) is active and that GOBX is connected to the internet. Then run a full scan.

STAY CONNECTED

It’s worth noting that all GOBX users will be able to watch Saudi national team matches for free.

I connected my GOBX device to the internet now but I’m still not getting the SSC HD 7 channel. What should I do?

If you have connected your GOBX device to the internet and SSC7 HD channel is still not accessible, please make sure that your subscription to Sports Pack on (Shahid VIP + GOBX) is active then do a full scan. If this does not resolve the issue, please contact our customer service team on (+966) 92000 1231) or care@gobx.com

STAY CONNECTED

How do I check if my GOBX device is connected to the internet?

To make sure that your GOBX device is connected to the Internet, please click on the Home button using the remote control and then go to Settings – Network settings. If the Internet is connected to the device, you will see “Connected” and the name of your network.

STAY CONNECTED

Click on URL https://gobx.com/en/sports that shows the steps to connect to the Internet

How do I connect my GOBX device to the internet / WiFi?

It is very easy and simple to connect your GOBX device to the internet and you can do it by doing following steps:

Click on the Home button using the remote control and then go to Settings – Network settings.
Choose configure WLAN.
Choose your Wi-Fi network and enter the password.

You can also switch to connect the device to the Internet through the Ethernet cable through settings, then network settings. GOBX must be next to the TV and modem to be able to connect by following this method

Click on URL https://gobx.com/en/sports that shows the 3 Steps to connect to the Internet

I am outside KSA, I have a GOBX device but I cannot watch the AFC Champions League channels

Only GOBX users inside Saudi Arabia can watch AFC matches.

SSC7 HD channel is not working? What should I do?

Please make sure that your subscription to Sports Pack on (Shahid VIP + GOBX) is active and that GOBX is connected to the internet.

It’s worth noting that all GOBX users will be able to watch Saudi national team matches for free.

How can I watch the Saudi national team matches during FIFA World Cup Asian qualifiers?

All GOBX users can watch the matches of the SAUDI NATIONAL team within the FIFA World Cup Asian qualifiers for free on SSC7 HD channel No. 210

What is the content of the Fight Sports channel?

FIGHT SPORTS is your 24/7 destination for LIVE championships events, tournaments, updates, and exclusive original programming covering all of the most exciting disciplines in combat sports, see it on Ch#212

What can I do to watch Fight Sports channel on GOBX?

You can watch FIGHT SPORTS in HD channel on channel number 212 when subscribing to Sports Pack on (Shahid VIP + GOBX)

https://shahid.mbc.net/en/widgets/subscription

for a monthly sub of SAR 74.99

A 3-month subscription is also available for 214.99 SAR and an annual subscription of 779.99 SAR

(All prices are inclusive of VAT)

How can I add the Fight Sports channel on GOBX? What is the frequency?

FIGHT SPORTS channel is available on GOBX on channel number 212.

If you didn’t find this channel, tune Gobx to:

– Arabsat Badr 6

– Frequency: 12418

– Horizontal

– Symbol rate: 27500

– FEC: 3/4

How much should I pay to watch Fight Sports Channel on GOBX?

You can watch FIGHT SPORTS in HD channel on channel number 212 when subscribing to Sports Pack on (Shahid VIP + GOBX)

https://shahid.mbc.net/en/widgets/subscription

for a monthly sub of SAR 74.99

A 3-month subscription is also available for 214.99 SAR and an annual subscription of 779.99 SAR

(All prices are inclusive of VAT)

Does Fight Sports Support Arabic Language?

Only English language is supported

Where to buy GOBX?

GOBX is available in all the Hypermarkets and satellite shops across the KSA.

For more information, please visit Get GOBX for a full list of licensed dealers and sales points.

How many GOBX’s can I buy and use?

You can buy and use as many GOBX’s as you require, although you can only register up to 5 devices per mobile number on your GOBX account. If you have purchased more than 5 devices and wish to register them you can do this by using a different mobile number to the one used for the first 5 GOBX’s you registered.

How do I register my GOBX?

To register your GOBX , call the GOBX support center on (+966) 92000 1231

You will need your GOBX serial number, which is located underneath the device (as shown in the picture below). The serial number consists of 14 digits.

faq-serial-number

When you register your GOBX you unlock a variety of entertainment that provides you with feature rich content to enhance your viewing experience.

How do I configure my GOBX?

Configuring your GOBX is easy, it can be done in the following steps;

1. Connect your GOBX to your Arabsat Satellite Dish and HD TV, and power on both
2. Select “Start Now” to start the setup wizard
3. Choose your Language preference
4. Connect your GOBX via your Ethernet cable – click Next
5. If no Ethernet, select the Wireless LAN connection – click Next
6. Read and Agree to the T&C’s
7. Select the country (only applicable if not connected to the internet) – click Next
8. Click Next – on Channel Search (this will take a few minutes)
9. Click Next – once search is done
10. Click Next on Customer registration screen. If you haven’t already registered, call the support center to register your GOBX device.
11.Setup successfully completed – Click Exit

How do I connect my GOBX to the internet?

During the set-up wizard, you’ll need to connect your GOBX to your Internet service via your modem. You can do this either by using a wired Ethernet (recommended) connection or via a Wireless LAN (Wi-Fi).

You can also switch between the connections in the SETUP, NETWORK SETTINGS menu option.

Wired via Ethernet – recommended
You can connect your GOBX device to your Internet modem using an Ethernet network cable (not included). Your GOBX device will need to be close to both your TV and the modem to let you connect using this method.

Wireless LAN via Wi-Fi
This lets you connect your GOBX device to your Internet modem without cables. This is useful if your GOBX and TV aren’t near your modem. You’ll need a Wi-Fi modem and your Wi-Fi security information to connect this way.

Note: Wi-Fi connections can be affected by various factors in your home, such as other wireless devices, obstacles blocking the signal and the distance between the modem and the GOBX device. You need to consider these factors when setting up your GOBX.

Do I need to change my satellite to use GOBX?

The GOBX is configured to work on Arabsat (26.0° E). If your satellite is configured for Arabsat then no changes are required, however if you are using any other satellite then you need to switch to Arabsat (Please contact your technician for getting your satellite configured).

I got an e-mail with my login details, what do I do?

“Please keep these details in a safe place. You can login to check your account details and buy or renew subscription using these credentials on https://myaccount.gobx.com

What are the available offers on GOBX?

GOBX gives you access to all the Free to air channels and in addition it provides you with PREMIUM Pack that includes 39 HD channels, a wide variety, ranging from all MBC Channels in HD to Western Movies, Latest Drama, Documentaries, Kids and many more.

The offers:
If you own a GOBX you can subscribe to PREMIUM Pack for SAR 299 for 6 Months or SAR 499 for 12 Months
Or if you don’t have a GOBX, you can buy one and get 2 Months free subscription in the PREMIUM Pack

How do I access my online account?

To access your GOBOX online account, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Sign in to your account or click register to sign up
3. Select dashboard to view your account details

What is my username and password to access my account on GOBX website?

The user name and password are sent by text message to the registered mobile number after completing the registration of the GOBOX device.

If you don’t remember your user name and password, you may call up our 24×7 call centre on (+966)920001231 or mail us on care@gobx.com

What is My Account on GOBX website?

My Account provides you the access to manage your account for GOBX and provide you the ability to manage your GOBX account by adding new GOBX device, Check the validity of your subscription and get the copy of invoice.

What is GOBX PREMIUM PACK?

GOBX gives you access to all the Free to air channels and in addition it provides you with PREMIUM Pack that includes 39 HD channels, a wide variety, rangingfrom all MBC Channels in HD to Western Movies, Latest Drama, Documentaries, Kids and many more.

For complete list please click https://gobx.com/en/packages

What are the channels that I can watch in PREMIUM PACK?

PREMIUM Pack delivers the best home entertainment right to your living room.
Discover our wide selection of channels by visiting our channel list
https://gobx.com/en/packages/

How much is the price of Premium pack subscription?

If you own a GOBX you can subscribe to PREMIUM Pack for SAR 299 for 6 Months or SAR 499 for 12 Months
Or if you don’t have a GOBX, you can buy one and get 2 Months free subscription in the PREMIUM Pack

How can I subscribe using my credit card?

Logon to your account on https://myaccount.gobx.com using your username and password

Under Quick Links, click on “Subscribe Now”

If buying the package for the first time, click on “New Subscriptions” tab

Then select one or more GOBX devices on which you want to activate subscription

Select the plan that you want to buy and click on “Cart” icon, which is located just after the price of the plan

After clicking on cart, the amount will reflect in the cart, you may (check) the details and click on “Pay Now”

After clicking on Pay Now, please follow the screen instructions by giving your credit card details so your subscription would be activated.

Terms and Conditions apply

How do I check the validity of my subscription?

To check the validity of premium pack, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Login to your account by using your user name and password
3. You will find this information on the login page itself under dashboard tab.

Where can I check the invoice?

To check the invoices of your subscription, it can be done in the following steps:

1. Visit https://myaccount.gobx.com/Login
2. Login to your account by using your user name and password
3. You would be able to check invoice under section – Recent Orders.
4. Click on view invoice to check the details.

Can I freeze my subscription?

Freezing the package is not possible during subscription period.

User Manuals & Quick Setup Guide

– User Manual (English): download

– User Manual (Arabic): download

– User Manual (French): download

– Quick Setup Guide: download

I'm getting an error on my GOBX.

E016-0, E017-0, E018-0, E004-4: Please call (+966) 92000 1231 to update your subscription.
E037: Channel currently unavailable, please unplug the power and restart your GOBX.
E048, E052: SIGNAL NOT FOUND: Please ensure that your GOBX is properly connected to your antenna & your antenna is configured for Arabsat. IN CASE OF HEAVY RAIN, WAIT TILL RAIN STOPS TO REGAIN SIGNAL. If problem continues please call GOBX support on (+966) 92000 1231.

How do I setup program reminders?

The GOBX allows you to set program reminders directly from the Guide. To set a program reminder follow the below steps:
Press the GUIDE button, and select a future timed/dated show by pressing the OK button on the remote. You will be presented with a pop up box where you can select SET REMINDER.

How do I set and use Favorites channels?

Press the home button. Select SETTINGS, CHANNEL SETTINGS and then FAVORITE CHANNELS.
You will be presented with a list of channels on the left column, from this list you can select the channel/s you want to add as a favorite/s and press the PLUS button. Select the ADD TO FAV. option. Once you have added your favorite channels press the BACK button and select YES to save the setting.

If you want to remove a channel from the favorites list, press the FAV button remote when watching a channel and select the channel you want to remove and press the PLUS button. Select the REMOVE FROM FAV. option.

How do I use Parental Control?

The Parental Lock function is designed to help you control what channels and programs are watched in your home. However, it should never replace adult supervision, and we recommend you be involved in what programs your family chooses to watch.

To set a Parental Lock password press the home button . Select SETTINGS, CHANNEL SETTINGS and then EDIT CHANNEL LIST. You will be prompted to enter a password. The default password is 0000. Select the channels you want to apply the Parental Lock to and press the PLUS button and then select PARENTAL LOCK. To unlock a channel, follow the same steps and select UNLOCK at the last step.

To change your password from the default press the home button. Select SETTINGS, GENERAL SETTINGS, PARENTAL CONTROL, CHANGE PASSWORD.

Make sure you keep a secure record of the password you set, as you’ll need it to unlock
access to channels.

If you have forgotten your password, please contact the support center to reset your password.

What is high definition?

High Definition (HD or HDTV) is a digital TV broadcasting format that provides a significantly higher resolution and image quality than that of standard analogue or other digital television formats.

Do I need a high definition television set to watch HD content?

Yes, your television set will need to be connected via the HDMI cable to receive the content in HD format. If your television is not HDMI compatible you are able to use the RCA cables (not included) to connect your GOBX to your television to receive the content in Standard Definition (SD).

Need more help?
Our team of customer care is available for around the clock assistance.
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